| | 1 | = Trac Support = |
| | 2 | |
| | 3 | Like in most [http://www.opensource.org/ open source projects], Trac support is available primarily through the [trac:MailingList mailing list] and the [trac: project wiki]. Both are maintained by the trac community. The [trac: project wiki] is the authoritative source for the TracGuide, consisting of the administrator and user guides for Trac. |
| | 4 | |
| | 5 | There is also an [trac:IrcChannel IRC channel] where online users can help out. Much of the 'live' development discussions also happen there. |
| | 6 | |
| | 7 | Before you start a new support query, make sure you have done the appropriate searching: |
| | 8 | * in the project's [trac:TracFaq FAQ] |
| | 9 | * in past messages to the [http://groups.google.com/group/trac-users Trac Users Mailing List] |
| | 10 | * in the Trac ticket system, using either a [trac:search:?q=&ticket=on&wiki=on full search] or a [trac:query: ticket query]. |
| | 11 | |
| | 12 | Please '''don't''' create a ticket in trac.egdewall.org to ask a Trac support question. Only use it when you face a ''real'' and ''new'' bug in Trac, and do so only after having read the [trac:NewTicketGuidelines NewTicketGuidelines]. The more a bug report or enhancement request complies with those guidelines, the higher the chances are that it will be fixed or implemented promptly! |
| | 13 | |
| | 14 | ---- |
| | 15 | See also: [trac:MailingList], [trac:TracTroubleshooting], [trac:CommercialServices] |
